Privacy Notice

1. Scope

This Privacy Notice covers information handled across SkyDibia public Wi-Fi, customer access, equipment and service orders, installation and assessment requests, support, the SkyDibia Platform, licensing enquiries and expansion or partner workflows.

2. Information we handle

Depending on the service you use, SkyDibia may handle:

• Identity and contact information such as name, email address and phone number.
• Customer, order and payment records, including order or payment references and payment-confirmation status.
• Public Wi-Fi and network-access records such as voucher details, plan information, device identifiers, login/session timestamps and technical access events.
• Site, installation, assessment and support information that you provide for a home, business, institution or hotspot location.
• Platform and licensing-enquiry information, including intended use, network environment, requested capabilities and operating responsibilities.
• Host, Technical Operator, Scout and expansion information submitted through the relevant application or enquiry route.
• Support messages, correspondence and operational records created while handling your request or service relationship.

3. Why we use information

SkyDibia uses relevant information to provide customer access, verify payments, fulfil orders, respond to enquiries, assess sites, deliver installation and support, operate Platform or partner workflows, investigate service issues, protect systems and maintain accountable operational records.

We do not use a broader category of information simply because it is available; the information used should match the service or operational purpose.

4. Payments and external service providers

Payments may be processed through an external payment provider. SkyDibia records the references and payment status needed to match a payment to the relevant voucher, order or customer relationship; payment-card details are handled through the payment provider’s own payment environment.

SkyDibia may also rely on hosting, email, connectivity, delivery or other service providers where they are needed to operate the service.

5. Sharing and disclosure

SkyDibia does not sell customer personal information. Information may be shared with service providers or authorised personnel where necessary to deliver, secure, support or administer the relevant service, or where disclosure is required through a lawful process.

6. Security and access control

SkyDibia uses role-based access, protected customer and partner sessions, server-side payment verification, operational logging and network controls to reduce unauthorised access or misuse. No online service can promise absolute security, so customers should also protect their own devices, credentials and email accounts.

Network-integrity controls are described in the Security & Network Integrity page.

Questions or support

For customer, operational or policy questions, contact support@skydibia.com or use SkyDibia Support.