Device & Coverage Policy

1. Device allowance

The device allowance shown for the active plan or purchase flow governs that access entitlement. SkyDibia does not rely on one permanent device-limit table for every location or future plan.

A voucher should be kept private. Attempts to exceed the permitted device or session allowance may be rejected by technical controls.

2. Device changes and resets

Where a plan or service supports a device reset, the current support procedure and any applicable fee or restriction will be confirmed before the reset is processed.

3. Public Wi-Fi coverage

Coverage is location-specific, not a universal or guaranteed radius. Signal quality can vary with distance, walls and other obstructions, interference, access-point placement and the capability of the customer’s device.

Customers should check the actual signal where they intend to connect before relying on a location for important activity.

4. Installed networks and equipment

A private home or business network is separate from SkyDibia public Wi-Fi. For installed networks, expected coverage and compatibility depend on the agreed design, site conditions, equipment, cabling, placement and power environment.

Where those factors cannot be confirmed remotely, SkyDibia may require a site assessment before committing to the final scope.

5. Performance expectations

Coverage does not by itself guarantee a particular internet speed or application performance. Backhaul capacity, congestion, radio conditions, device capability and the external internet service can all affect the user experience.

Questions or support

For customer, operational or policy questions, contact support@skydibia.com or use SkyDibia Support.