Support
Structured support for customers, hosts, operators, and scouts.
SkyDibia support is category-based so issues can be routed properly. Use the correct role and issue type to reduce delays.
Customer support
- Payment issue
- Voucher / login issue
- Renewal issue
- Coverage / signal issue
- Connection speed issue
Operational support
- Host issue
- Operator issue
- Scout issue
- Technical outage / node incident
Routing logic
- Select the correct role
- Select the correct issue category
- Identify node/location where possible
- Describe the issue clearly